Effective 16 September 2026

Refund and Cancellation Policy

How cancellations and refunds work for any paid Higher-Study counselling or application service offered by Allied Biztech Solutions Private Limited.

Published 16 September 2026Refunds and cancellations

Before you pay

Fair, predictable refunds for any paid service, explained before you pay.

Return to Higher-Study

1. What this policy covers

This policy applies to any paid counselling or application service that Allied Biztech Solutions Private Limited offers under the Higher-Study name. Decision support on this portal is free, and no payment is taken through the portal today. Where a paid service is offered, its price, scope and delivery plan are confirmed to you in writing before you pay.

Operator: Allied Biztech Solutions Private Limited
Free decision support is not affected
Price and scope are confirmed before payment

2. Cancelling before the service begins

If you cancel a paid service before delivery begins, you receive a full refund of the amount you paid to Allied. Delivery begins when the first counselling session is held or when work on your documents or applications starts, whichever is earlier.

Full refund before delivery begins
No cancellation charge
Cancel by writing to hello@learnpact.com

3. Cancelling after the service has started

If you cancel after delivery has begun, you receive a pro-rata refund for the part of the service not yet delivered. Work already completed, such as counselling sessions held, documents reviewed or applications submitted, is not refundable. The service confirmation you receive explains how the service is divided into stages.

Pro-rata refund for undelivered work
Completed stages are not refunded
Stages are listed in your service confirmation

4. University, visa and other third-party fees

University application fees, tuition deposits, visa and immigration charges, English-test fees, courier, insurance and accommodation costs are paid to or for third parties. They are not refundable by Allied and follow the refund policy of the university, authority or company concerned. Where we can, we will help you prepare a refund request to that third party.

Third-party fees follow the third party's policy
Allied cannot refund money it did not receive
We can help you request a third-party refund

5. How to request a refund

Write to hello@learnpact.com from your registered email with your name, the service purchased, the payment reference and the reason for cancellation. You can also call or WhatsApp +91 83349 45670. Allied acknowledges refund requests within two working days and confirms the amount due.

Email: hello@learnpact.com
Phone and WhatsApp: +91 83349 45670
Keep your payment reference ready

6. When you receive the money

Approved refunds are processed within 7 to 10 working days to the original payment method. Your bank or card issuer may take a few additional days to show the credit. Refunds are not paid in cash or to a different account.

7 to 10 working days after approval
Paid to the original payment method
Bank timelines may add a few days

7. If Allied cancels a service

If Allied is unable to deliver a paid service it has confirmed, you receive a full refund for every part of the service not yet delivered, processed in the same way.

Full refund for undelivered work
No deduction for Allied-side cancellation
Same 7 to 10 working day timeline

Direct answers

What students and families ask first

Do I pay anything to use Higher-Study decision support?

No. Decision support is free for students and parents. This policy only applies if you choose a paid counselling or application service.

Will Allied refund my university application fee?

No. University, visa and other third-party fees follow the refund policy of the organisation you paid, but we can help you prepare the request.

How long does a refund take?

Approved refunds are processed within 7 to 10 working days to the original payment method. Your bank may take a little longer to show the credit.

Clear price. Clear scope. Clear refunds.

Read the service terms that sit alongside this policy.

Read the Terms of Service